About us


The independent 1818 directory assistance service offers superlative and excellent quality, which means a fast, friendly and professional service. Try 1818 for yourself.

The Swiss Directory Assistance Service

1818 Auskunft AG has already been operating successfully in Switzerland for several years. 1818 Auskunft AG has set itself the goal of becoming Switzerland’s Number 1 information service.

What Does it Cost to call 1818?

Access fee CHF 1.99, CHF 1.99 per minute (or part thereof). At the end of a voice call, we send a free SMS with the requested information to mobile phones.

International experience

1818 Auskunft AG is part of the kgb Group, the leading provider as well as the largest independent directory assistance service in the world. 1818 can benefit both from this know-how and from experience of other deregulated markets.

4 Languages

Our friendly employees can help you in 4 different languages: German, French, Italian and English.

1818 Info

If the listing is not found in the official directory or if you wish additional information about the requested number (eg opening hours, location plan, ongoing offers & happenings, traffic info, weather etc) we will connect you for CHF 1.99/min to 0900 001818 where our info-team will welcome you.

Enquiry by SMS

The 1818 Text Service is closing on Friday December 1st.
Please call 1818 instead for all your national and internal directory enquiries 24 hours a day!
Our agents will be happy to help and mobile callers will receive a free text containing the number requested.

Up to date

1818 always provides up-to-the-minute address data.

24 hours and fast

Our agents will provide the requested information within the shortest time. Their professionalism guarantees a perfect service 24 hours a day, all year round.

Easy to remember

You only need to remember one phone number, whether you need a number in Switzerland or abroad: 1818.


Thanks to 1818, customers in Switzerland have a real choice.